Privacy Policy

Who we are

Our website address is: http://heidelsolutions.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select «Remember Me», your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

How do I know if my order qualifies for free shipping?

If you met the minimum order amount of USD1000, you will have the option of choosing free shipping on checkout. It is not selected by default, and you have to choose it. Otherwise you will be charged for whatever shipping method is chosen.

How do I know if an item is in stock or not?

You will be notified within 24 hours of the order (during business hours, next business day if order is placed on weekends) if there is an issue with stock, and estimated delivery time.

When can I expect my order to ship out?

If ordered before noon Eastern North America Time Zone, we will try to ship out same day if express shipping option is chosen. If standard shipping option or free shipping option, we will endeavour to ship out same day or next day. Assuming we have the item in stock.

When can I expect my order?

Standard or ground shipment via UPS is next day to 8 days depending on distance. Delivery time during the day is not guaranteed, but expected by close of business, usually 5pm.

Will I receive a tracking number?

Once your item is shipped, the UPS or USA Post tracking information is entered in to our system, and you can check your order status. Also your email is entered into the UPS system and you should receive shipping notices from UPS.

Will I receive a tracking number?

What are the terms and conditions for items purchased on the website?

Prices on the website, regular and sale, are for online orders only. Phone, fax, or email orders may or may not qualify for the same pricing. Prices are FOB our warehouse unless otherwise stated. We do our best to give you the best price on each item. However, sometimes pricing errors occur or pricing can change without prior notice. We will do our best to honour the price —but in some cases it may not be possible, and we reserve the right to cancel the order.

What are the terms and conditions for items purchased on the website?

Please see our return policy page at RETURN POLICY

Heidelberg The company name Heidelberg, its name, use, and trademarks, etc. are the exclusive property of Heidelberger Druckmaschinen USA and worldwide and are expressed here only for reference purposes. heidelsolutions are independent and not affiliated with Heidelberg Druckmaschinen, Heidelberg USA and/or any of its affiliates worldwide.