Terms of Service
Version / Effective date: October 1, 2026. New order conditions apply only when supplied and accepted before payment; earlier agreements and written warranties remain unchanged.
1. Acceptance of Terms
Welcome to Heidel Solutions.
These terms govern use of the Heidel Solutions website. A quotation request or an inquiry does not create a purchase or authorize a charge. Sales require a written order confirmation and the customer’s acceptance of the quotation and dated conditions before payment. An individually agreed written order term prevails over a general term, subject to mandatory law.
If you do not agree with these terms, please discontinue the use of this website.
2. About Heidel Solutions
Heidel Solutions specializes in supplying replacement parts, components, and technical solutions primarily for Heidelberg printing equipment and related industrial machinery.
3. Quotations
All quotations provided by Heidel Solutions are:
- Non-binding until confirmed in writing.
- Subject to product availability.
- Subject to supplier confirmation.
- Subject to pricing changes before acceptance.
Receiving a quotation does not constitute a purchase agreement. Before payment, the written quotation must identify the part and condition, quantity, price, currency, freight, taxes or duties charged by us, destination, any Incoterm, estimated dispatch, warranty and any special return or cancellation restriction. Any change requires renewed acceptance; keep the dated quotation and written acceptance.
4. Product Compatibility
Customers are responsible for providing accurate information including, but not limited to:
- Machine model
- Serial number
- Part number
- Year of manufacture
- Photos when requested
Heidel Solutions verifies compatibility using the information provided and any written part confirmation. The customer must supply accurate machine and part details and use qualified installation personnel. Incomplete or incorrect customer information may affect eligibility for a voluntary return; this does not excuse an incorrect recommendation or shipment by Heidel Solutions.
5. Orders
Orders become final only after Heidel Solutions confirms:
- Product availability
- Final pricing
- Shipping arrangements
- Payment requirements
6. Pricing
Prices may change before an order is accepted. We will communicate the final price and obtain acceptance before payment; no additional charge or substitution is automatic after acceptance.
Taxes, customs duties, shipping charges, and import fees are not included unless specifically stated.
7. Shipping
Shipping times are estimates unless expressly guaranteed in writing. Freight, destination, customs responsibilities and any Incoterm follow the accepted quotation. We will communicate material delays and seek agreement to a revised schedule or provide cancellation/refund options where required. Nothing here waives rights concerning non-delivery, our own error or obligations imposed by law.
Delivery dates are estimates unless expressly guaranteed in writing. Delays outside our reasonable control may arise from:
- Carriers
- Customs authorities
- Manufacturers
- Natural disasters
- Government restrictions
- Force majeure events
8. Returns and Cancellations
The Returns & Warranty Policy (English / Español), version October 1, 2026, forms part of accepted new-order conditions. Eligible voluntary returns of standard spare parts require a written RMA requested within 14 business days after delivery. A 35% restocking charge applies to the net merchandise price, excluding tax, freight and duties. It does not apply to verified defects, our shipping errors or our failure to meet the agreed order.
Final-sale or special cancellation conditions for customized or special-order parts and used machinery must be stated and accepted before payment or procurement. Electronics and imported items are not automatically excluded. Before procurement or work starts, cancellation is free; afterwards only previously disclosed and agreed, documented unrecoverable costs may be deducted where lawful, without recovering the same loss twice. If we cannot fulfill an order, we refund the undelivered portion unless the customer accepts an alternative. See the linked policy for inspection, freight and refund procedures.
9. Warranty
The warranty provider, duration, start date and coverage must be specified in the written quotation before payment. Heidel Solutions honors the written warranty offered for the order, including its own existing commitments; supplier terms do not automatically replace those promises.
Nothing in these terms removes an express warranty already offered or a warranty or remedy that cannot lawfully be excluded. Normal wear or damage caused by misuse or improper installation is assessed separately; unrelated warranty coverage is not automatically void.
10. Limitation of Liability
For business-to-business purchases, and only to the extent permitted by applicable law and the accepted agreement, Heidel Solutions excludes liability for the following consequential or indirect commercial losses:
- Loss of production
- Loss of profits
- Business interruption
- Consequential damages
- Indirect damages
- Incidental damages
For business-to-business purchases, liability is limited to the price paid for the affected product only to the extent legally permitted. These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, non-excludable personal injury liability, mandatory consumer rights or other liability that cannot legally be limited. If a limited remedy fails its essential purpose, available statutory remedies remain. No term prevents a good-faith claim or lawful payment dispute.
11. Intellectual Property
All website content, including:
- Logos
- Images
- Text
- Product descriptions
- Graphics
- Software
- AI-generated content
remains the property of Heidel Solutions unless otherwise indicated.
12. Artificial Intelligence
Heidel Solutions may use Artificial Intelligence tools to assist employees with:
- Customer support
- Product recommendations
- Quote preparation
- Business analysis
- Workflow automation
AI-generated responses are intended to assist customers and employees but should not be interpreted as professional engineering or legal advice.
13. Acceptable Use
Users agree not to:
- Attempt unauthorized access to our systems.
- Upload malicious software.
- Misuse quotation tools.
- Interfere with website operations.
- Violate applicable laws.
14. Governing Law
These Terms are governed by Florida law, United States, subject to any mandatory law that applies to the transaction, including rights in the customer’s jurisdiction that cannot be excluded by agreement.
15. Changes
Heidel Solutions may publish updated terms for future transactions, identified by their effective date. The version provided and accepted for an order governs that order.
Updates do not retroactively add fees, remove warranties or change an existing order. Any change to an accepted order requires agreement. The English terms and the Spanish policy summary are intended to be consistent; any translation discrepancy should be clarified in writing before acceptance.
16. Contact
Heidel Solutions
Email:
Website: